Refunds and Returns

We want to get it right.


Customer satisfaction is very important to us and we stand behind our products. We are happy to accept items for exchange or refund within 30 days if you are not completely satisfied.  If there is a problem with your order, please contact us immediately with your order number and details about the product you would like to exchange, return or modify.  We do not accept returns if you have a change of mind.

We will pay for return shipping costs if the return is a result of our error or you received an incorrect or defective item. Items can be returned to our postal address:  Lone Pine Medals  – P.O. Box 346  Mudgee NSW  2850